Telephone Privileges

Telephones are available in each housing unit from 6:00 am to 10:30 pm to allow reasonable access for all prisoners.   There is a charge for all phone calls with the exception of the Summit County Public Defender, Valley Behavioral Services and Pre-Trial Release Services.

Prisoners are provided a pin number for their phone account. Prisoners may transfer funds at any time from their commissary account to their phone account to pay for phone services.

Inmate telephone services are provided by Encartele. For information on fees, to set up an account or for technical assistance, call 1-866-476-6723.


All telephone calls are recorded excluding Legal/Attorney calls.

Prisoners or Attorneys must request “no recording” for legal calls from Jail Administration prior to calls being made.

Prisoners are restricted from personal calls during Disciplinary lock down.

The jail will only deliver messages to prisoners that are of an emergent nature or death notification.

Prisoners in programming or assigned to a work crew will not have access to phones while out of the housing unit.

Three way calling or call forwarding is prohibited


Prisoners have access to email service through the Kiosk in the housing unit.

Prisoners must initiate the email to the recipient and then a reply can be made back to the prisoner. All incoming and outgoing email is screened. There is no Legal/Attorney privilege with an email.

Video Visitation

Video Visitation is available Monday thru Friday 8:00am to 4:30pm in the Lobby of the Sheriff’s Office. Same visitation rules apply and appointments are not required. This is another option for family members and individuals that cannot visit on the appointed visitation day for the inmate.